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COMPETITION CLOSED
Help Desk/IT Support Specialist
DeltaWare Systems Inc.
CLOSING DATE: MARCH 26, 2007

Description


Join a progressive and growing company that is at the forefront of technological innovation. DeltaWare Systems Inc., a leading edge information technology firm located in Charlottetown, provides employees with an exciting career, and development opportunities. As a member of the DeltaWare Team, we offer you a competitive compensation and benefits package, innovative and challenging projects, and the opportunity for advancement.

Responsibilities:
- Application Support - initial point of contact for technical questions associated with company supported products - perform troubleshooting, problem diagnosis, resolution, or escalation
- Triage and escalate tickets to appropriate individuals
- Monitor progress on problem resolution, advise users on status, and ensure follow up and resolution are in accordance with service level agreements
- Regular interaction and communication with clients to ensure client satisfaction

Qualifications


- Completion of an IT diploma program
- Previous experience in the healthcare industry would be considered an asset
- Ability to acquire and maintain knowledge of relevant internal healthcare software products
- Proven troubleshooting and problem solving skills, and excellent customer service skills
- Ability and keen willingness to work in a team environment
- Excellent communication skills, both verbal and written
- Must enjoy working in a fast-paced, challenging environment with the ability to multi-task and prioritize workload independently
- Flexibility regarding work schedule (weekend, evening and on-call work)

Contact


DeltaWare Systems Inc.
Alana Lea
90 University Avenue, Suite 300
Charlottetown, PE
C1A 4K9
628-3742
alana.lea@deltaware.com


JOB POSTED: 3/31/2005 -- LAST UPDATED: 3/19/2007